About

Policies,Terms and Conditions 🛑Updated December 20, 2025 Welcome and thank you for booking your hair care reservation with Hair by Shawn Marie (multi-state Licensed Cosmetologist). HBSM is proud to offer a spacious private suite where you will experience a professional, safe, clean, relaxing & welcoming environment. Guests are serviced upon arrival. No long wait. I service one guest at a time. Deposits and/or a credit card are not required to book your reservation.* Prior to booking your reservation, there are a few things I would like to mention in an effort to make your salon experience as seamless as possible. ~ Booking Procedures ~ Please ensure you read the detailed service descriptions & select accordingly. 🛑 All new guests and returning guests that I have not seen in 3 or more months are required to book from the “New Client/Returning After 3+ Months” category. If not booked properly, your reservation will be cancelled. You are required to book a “Cleanse & Style” service first, then proceed to “Select a Category” (top of booking page) to select any additional add-on service(s). If you are unsure of what service(s) to select, please tap the “Contact’ link to submit any questions you may have. All reservations must be booked online. Please do not email, text or call in reservation requests as they will not be honored. The booking website is accurate. If any cancellations/rescheduling occurs, the website will update in real-time. If the website is not showing availability, that particular day and/or time is either unavailable or the service(s) requested exceeds the time allotted on website. If your preferred day & time is unavailable, please check the website periodically, join the Waitlist or book a V.I.P Reservation. Book all services needed, you may not be able to add services during your salon visit due to time constraints. Reservations are time based. I expect to perform all the services that you booked & confirmed. Please read all of your notification emails & text messages. You will find pertinent information & links to manage your reservation (i.e. confirm, cancel, reschedule and view previous, current & future reservations). Guest Notifications (i.e emails & text) will be sent at time of initial booking as well as 72, 48, 24, 18 & 3 hours prior to your salon visit. These multiple notifications provide ample reminders & time to confirm, cancel or reschedule. ~ Preparing For Your Salon Visit ~ Please throughly detangle & comb out hair from roots to ends prior to arrival or book the appropriate “Removal Service” in the “Select Category” section. Arrive completely free of any style you were recently wearing. This means completely remove the style & comb it out from roots to ends. There should not be braid knots at roots, braids, twist, ponytail, knotted/matted & shedded hair remaining in your hair. Guest who have not throughly detangled hair from roots to ends will be charged an additional $50 or may be asked to reschedule. ~ Payment Methods ~ Cash is preferred, however, all major credit/debit cards, Apple Pay, Google Pay & HBSM gift cards are accepted methods of payment. All debit/credit card & NFC mobile payments will incur a 3.5% convenience fee. App to app based payment services such as Cash App, Venmo, PayPal etc., are not accepted methods of payment. ~ Price Points, Deposits, Pre Payments & Cancellation Fees ~ Price points are starting prices. Prices are subject to increase due to lengthy, dense/thick hair and the complexity of color services. The price increase is due to the additional product & time required. *Some services & reservations may require a deposit or pre-payment. Deposits, pre-payments & cancellation fees are due at time of booking & are non-refundable & non-transferable to future reservations, services or persons. Deposits goes toward your service. Balance is due at checkout. ~ No Refund Policy ~ While I strive to ensure all guests are satisfied with their salon experience, I understand that may not always be the case. If you’re dissatisfied with your service, I will do everything in my power to correct the issue before you leave the salon or within 24 hours of your salon visit. All retail sales are final sale and are non-refundable. ~ Service Policies ~ HBSM reserves the right to refuse service to anyone at anytime. HBSM reserves the right to amend prices, services, terms & conditions & policies without prior notice. Limited seating. No children or additional guest. Must be 16 years of age to receive service. Publicity Waiver Release Notice: HBSM may use the likeness of guests for advertising & promotional purposes. Guests must adhere to the Salon General Policies & Health & Safety Policy (posted in salon). High quality professional hair care products, tools & equipment are used at HBSM. Products, tools & equipment are not purchased from Korean beauty suppliers. HBSM maintains compliance with all applicable federal & state laws & regulations. I sincerely appreciate you booking with me and I look forward to seeing you soon! ~ Shawn Marie ~

Business Hours

Monday: Closed
Tuesday: Closed
Wednesday: 12 PM - 6 PM
Thursday: 12 PM - 6 PM
Friday: 7 AM - 6 PM
Saturday: 7 AM - 3 PM
Sunday: Closed

Cancellation Policy

NOTE: You will receive multiple notifications via text & email allowing ample time to confirm, cancel or reschedule. Reservations not confirmed 24 hours prior to your salon visit will be cancelled. If a cancellation/reschedule is made with less than 24 hours notice, a cancellation fee of 100% of the scheduled service price will be due before you are able to book future reservations. No-show guest will be prohibited from future bookings or be subject to 100% of both the no-show reservation and the new reservation.